I talk about how to master skills, which then shape us into people that are even more awesome. I talk about the value of sticking with something even (especially, actually) when it gets boring and repetitive. Modern life has conditioned us to hate this “plateau” phases and instead seek peak experiences and instant gratification. This distracts us from the power of continuing to show up and practice at skills we feel aren’t giving us the growth they used to. Any ideas of growth slowing or stopping are total misperceptions: these mundane realms of life are where the magic is! This applies to service jobs or anything in life we are pursuing. For those in the service industry, special emphasis is given to the very real way that service industry skills prepare us for any challenge or aspiration we may have during our after our service career.
“There’s no value in digging shallow wells in a hundred places. Decide on one place and dig deep. Even if you encounter a rock, use dynamite and keep going down. If you leave that to dig another well, all the first effort is wasted and there is no proof you won’t hit rock again.”