Category Archives for Podcast

True Success Begins With Giving | feat. Clifton Carmody | Ep. 91

Mindful leadership coach and service champion Clifton Carmody tells us what happens when you shake off fear-based management styles that and tap into the possibility and profitability of conscious business principles in the service sector. We also reveal important strategies for service professionals that have been locked out of their sectors by COVID and are struggling to find work (hint: it has to do with the power and universality of service).

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Guided Practice: Mindful Drop-In

Strategy and quick practice to consistently drop into greater self-awareness throughout the day – have more calm, focus and authority over your emotions throughout the day. This is basically the essentials of mindfulness packed into 10 minutes or so.

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True Service Emerges From a Culture of Intra-Service | feat. Neal Woodson | Ep. 85

Good service requires the people serving to feel valued, engaged and, well, like dignified human beings. And to always have opportunities to practice service on each other. This is a very important discussion with service coach and author Neal Woodson. Service professionals looking to bring more mindfulness and inspiration to their work and leaders that want to elevate their team’s culture and effectiveness are sure to gain a lot from his wisdom.

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Be A Steward of Well-Being | Ep. 84

Think you love “making people happy”? Well, that good intention isn’t always what you think it is. Learn the more mindful, skillful approach to bringing out the best in others. And, actually, take the pressure off of yourself and expand your idea of what “making your customers happy” needs to look like.

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Beat Burnout & Reconnect With Your Service Purpose | Feat. Dushan Zaric | Ep. 83

What personal practices and mindsets prepare you to meet the challenges of service life, prevent burnout and brave all the other challenges ahead? Hospitality torchbearer, self-cultivation wizard and generally rad dude Dushan Zaric shares more of his wisdom, plus some impactful hits from the very special live service course he’s running.

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Service Life is An Emotional Economy – Learn The Game! | Ep. 82

Learn how mindfulness, self-development, and our success at doing almost anything are matters of emotional mastery. And this doesn’t mean learning to feel our preferred emotions, but having the capacity for the uncomfortable ones. This episode looks at powerful techniques for observing where and how emotions are actually happening and how to support ourselves like a friend would (rather than an adversary).

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Find Meaning & Purpose In Life As A Laborer | Ep. 79

How to find meaning in your work in a socioeconomic structure that doesn’t honor and respect your role. We look at how the service role has been tainted by society’s tendency to take advantage of the people serving them – whether it’s your clientele or your employers – and how to drop this baggage and reconnect to the growth potential that the role offers us.

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Serve With Racial Sensitivity | Ep. 72

Everything you’ve been trying to do more effectively along your mindful service journey – listening, openness, compassion, healing, avoiding righteousness, catching reactivity – is a skill that can be applied to participating in the racially just world you want to live in.

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Bringing Humanity Back To Large-Scale Service Pt. 2 | feat. Joel Bailey | Service With New Purpose Series | Ep. 70

Part two of two of my epic discussion with service design visionary Joel Bailey who is who is working with large companies, institutions and public services and proving that you can bring humanity and consciousness back to service in a way that is sustainable and scalable. This is someone that understands the essence and power of service – as well as how much we’ve lost contact with it as a culture.

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Bringing Humanity Back To Large-Scale Service Pt. 1 | feat. Joel Bailey | Service With New Purpose Series | Ep. 69

The first half of a sweeping two-part discussion about the radical ways designer Joel Bailey is shifting large-scale service providers from an outdated industrial age model of service-as-product into an organizational that is truly connected to the people they service – a mission made especially urgent by the COVID crisis.

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The Best Thing You Can Do For The World Right Now? Transform Yourself (Service With New Purpose Pt. 1) feat. Dushan Zaric | Ep. 66

In this new podcast series I’m getting field reports from amazing minds in the world(s) of service about lockdown living and the challenges and opportunities it offers service-minded people. I talk to cocktail bar industry leader Dushan Zaric about self-awareness, growth and transformation, and the power and strength found in setting a positive example.

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The Importance of Embracing The Rude, Distracted Masses | Ep. 65

See how easy it is to dismiss or condemn people’s tendency to be preoccupied with their own “nonsense” – especially as you become more aware and present throughout your mindful service journey. But the way forward is compassion and understanding – no matter how preoccupied people are, how much that is disrupting what you need from them, and no matter how rude they are being in the process.

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Power Everything with Positive Intention and Watch Your Service Life Transform (Service Skills You’re Never Taught Pt. 3) | Ep. 57

Service (and all activities in life) is not so much about what you’re doing, but the intention behind it. And that intention can be positive without feeling artificial, strained or anything but authentic. Learn an internal practice that you can apply to the simplest activities that will totally transform your quality of life and relationships.

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Say What You Mean…And Speak To Our Shared Dignity – Mindfully Communicating w/ Oren Jay Sofer | Ep. 56

Happy 2020! The podcast is starting off the year with a very special interview on the transformative power of mindful communication. Truly listening, understanding, and speaking to what’s really needed can make the humblest of interactions feel truly alive. And my discussion with Oren Jay Sofer, the subject’s most definitive voice, was bursting with such aliveness at every moment. So many insights. So much value.

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True Hospitality Means The Employees Get Just As Much Care As The Clientele – Interview w/ John DeBary | Ep. 54

Equal opportunity and quality of life are such bigger issues in the restaurant industry than you think they are. I speak with hospitality leader and social servant John Debary about his organization RWCF and his mission to help restaurants nationwide shift into caring organizations with the capacity to improve the lives of their workers.

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