One Encounter, One Opportunity. Make service meaningful. Be Your customer's hero.

Make Your Organization Into A Mindset-Generating Machine | Ep 122

The way you influence your team’s belief in themselves and the work they do has a profound impact on how they serve (and whether they stay!). You’ll be surprised at the subtle ways that their mindset can be impacted by simple, passing comments.

How to prepare yourself for the inevitable challenges and uncertainties of incorporating anything in the realms of mindfulness, coaching or other mental wellness modalities into your workplace – and creative possibilities to make your program a true success.

The right questions to ask yourself to have a successful mental wellness program that meets the specific wellness needs you have as an organization.

How appreciating the time and energy of your team (and customers) is a key strategy for building a service culture, retaining your best players and ultimately providing a smoother experience for your customers.

When we perform a task resentfully, it’s not a behavior we tend like about ourselves, but is a spectacular opportunity to learn about our values, relational tendencies, communication habits, and general sense of freedom. Learn how to understand and heal this all-too-common feeling that arises in the workplace (and beyond).

A practice that uses visualization and intention-setting to prepare your mind for whatever all the crazy humans in your life might throw at you, making you better at automatically responding in a more compassionate, patient and understanding way.

The holidays provide an opportunity to connect to the aspects of service that are truly meaningful to you. How to go beyond just the transactional job requirements of service and access your natural motivation to serve REGARDLESS of what you’re getting out of it.

How to your keep sense of self from getting affected by someone else’s foul mood so you can continue to perform and enjoy your service-oriented work.

Do you find yourself making assumptions, criticisms or unfair evaluations of the people you serve or work with. Trying to stop judgmental thinking can be counterproductive so we explore surprising ways to master your judgy mind.

A dialogue style “interview” with service coach and culture-shifter Neal Woodson where we cover topics like compassion, service cultures, dealing with difficult humans, and how to help professionals feel empowered to serve to their highest potential.

Purpose is better looked at as a feeling (not an objective…or even a reason), so we look at how to connect with the most visceral (AKA: meaningful) drivers of the work you do so you can create maximum impact, happiness and fulfillment.

Fellow service superhero, Molly Bruttomesso of Wunderkind, discusses organizational culture, professional growth, and true customer support – and how that all gets bolstered by honoring each team members’ individuality.

Activation of your very best qualities before service or a big moment you want to feel super prepared for

Good service outcomes are unreliable and it’s painful when we invest a lot of love into a service scenario that doesn’t bear fruit. How do we let go of outcomes without losing our service spark?

Do we really need stress to perform? And how do we lessen the time and degree that it impacts us? Listen for some valuable techniques and principles for improving your relationship to stress.

There are so many misunderstandings about how stress works that result in misguided approaches to managing it. Know the real impact of stress on your service success – and actually effective ways of breaking its grip on you.

Emerge victorious in a world of “Emotional Labor”, where service professionals are feeling crushed by expectations to look happy when they’re feeling like crap.

What being “selfless” service really means – you might be surprised how many “selfish” decisions are required to really be of service.

Powerful new perspectives on communication and leadership practices, brought to you from the intersection of business strategy and piloting a commercial airplane.

Learn some of the ways that I broke out of emotional illiteracy – connecting with your customers is simpler than you think.

An inspiring discussion with Kass Thomas, entrepreneur, coach and communication expert. Learn how to discover and pursue what lights you up.

Ken Starr discusses his book Religious Liberty in Crisis: Exercising Your Faith in an Age of Uncertainty, calling us to champion a diversity of belief systems in our society.

How to kill the service-killing belief “I am looked down upon and not respected in this role.”

Unbelievably inspirational discussion with authors and transformational coaches Mark Victor Hansen & Crystal Dwyer Hansen about their new book “Ask! The Bridge from Your Dreams to Your Destiny.”

For this milestone episode, I share some love for you my listeners, my inspiration for creating this podcast, and some powerful tools for you to connect with others like a great interviewer.

An eye-opening conversation with Dr. John Demartini, human behavior specialist who’s authored over 40 books on living and working to your fullest potential.

Communication is everything, right? So how come more people don’t learn how to really be THERE for it? Dan Huston is the O.G. mindful communication educator and has so much profound wisdom to share.

High-octane approaches to living with appreciation so that we serve from a place of fullness and achieve true success.

Conversation with Ron Kaufman exploring how organizations can humanize their service game, help their customers feel truly seen, and get on the vanguard of our inevitable service-driven future.

This is a short guided practice that I consider to be martial arts training for emotional resilience. Exercise attention and feeling capacity as though it’s a muscle.

We continue to explore the learnability of service and the (perhaps unexpected) methods you can you to develop the service mindset.

Service is natural and yet every aspect of it is learnable. Understand the mindset that assures success, growth and fulfillment in service.

This superpower will allow you to resonate with and skillfully communicate with others. It does this by changing how you habitually respond to people when they are “being difficult”. Develop emotional intelligence, resilience, compassion, understanding, and even joy in the face of your greatest interpersonal challenges.

What happens when you collect information openly, fearlessly – and with the beginner’s mind.

Mindful leadership coach and service champion Clifton Carmody tells us what happens when you shake off fear-based management styles that and tap into the possibility and profitability of conscious business principles in the service sector. We also reveal important strategies for service professionals that have been locked out of their sectors by COVID and are struggling to find work (hint: it has to do with the power and universality of service).

Strategy and quick practice to consistently drop into greater self-awareness throughout the day – have more calm, focus and authority over your emotions throughout the day. This is basically the essentials of mindfulness packed into 10 minutes or so.

Why are beautifully-recovered service experiences often considered the best ones? Because service isn’t technical, it’s emotional. Learn how to recover well and use disasters to build customer loyalty and happiness in surprising ways.

A game-changing in-the-moment mindfulness practice that will allow us to meet the reactions we have with the kindness and support of a good friend.

A guided practice that will set up your service mindset to meet the challenges of work and life with more energy, patience and capability.

Learn how our self-sacrificing tendencies can ultimately compromise our service game. This episode hopes to disrupt the myth that good service somehow needs to involve a constant outward flow of our energy into “helping” others. Bring care to yourself that truly fills your service tank – starting from the moment you open your eyes.

Good service requires the people serving to feel valued, engaged and, well, like dignified human beings. And to always have opportunities to practice service on each other. This is a very important discussion with service coach and author Neal Woodson. Service professionals looking to bring more mindfulness and inspiration to their work and leaders that want to elevate their team’s culture and effectiveness are sure to gain a lot from his wisdom.

Think you love “making people happy”? Well, that good intention isn’t always what you think it is. Learn the more mindful, skillful approach to bringing out the best in others. And, actually, take the pressure off of yourself and expand your idea of what “making your customers happy” needs to look like.

What personal practices and mindsets prepare you to meet the challenges of service life, prevent burnout and brave all the other challenges ahead? Hospitality torchbearer, self-cultivation wizard and generally rad dude Dushan Zaric shares more of his wisdom, plus some impactful hits from the very special live service course he’s running.

Learn how mindfulness, self-development, and our success at doing almost anything are matters of emotional mastery. And this doesn’t mean learning to feel our preferred emotions, but having the capacity for the uncomfortable ones. This episode looks at powerful techniques for observing where and how emotions are actually happening and how to support ourselves like a friend would (rather than an adversary).

How can you get the most out of your meditation and mindfulness practice? Is it just about technique or can you look at your whole relationship to your program – and you life…

What if fulfillment wasn’t some huge “ultimate aspiration”, but a natural emotional state that we can tap into at any time – all we need is the right tools. This “fulfilled mindset” can transform your relationship to your work and the effectiveness with which you do what you do.

How to find meaning in your work in a socioeconomic structure that doesn’t honor and respect your role. We look at how the service role has been tainted by society’s tendency to take advantage of the people serving them – whether it’s your clientele or your employers – and how to drop this baggage and reconnect to the growth potential that the role offers us.

A core discussion on mindfulness and service. The straight essentials to implement mindfulness into your service life and watch it transform. And a deep look at one of the most important things to understand with our practice: the struggles with mindfulness are valuable, mindful growth experiences.

How to take advantage of this time in isolation to re-pattern your thinking and next-level how you serve.

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