Category Archives for Service Mindset

The Service Mindset: Introduction

My quest to understand the state of mind that leads to a love of service is fed by questions like this… What does it consist of? Where does draw its energy from?  How can it be acquired by others? What makes it resilient? What disrupts it? What kinds of mental conditioning prevent someone’s receptivity to it? […]

More

Mindful Sales is Service At The Same Time

Originally published here for the Institute of Organizational Mindfulness. Having worked in the restaurant industry for most of my professional life, I’ve taken for granted how unusual it is. Even though its product has a certain universality to it (facilitating some of the most fundamental human needs like food, comfort, and social connection), there are […]

More

When You’re Selling Transformation, You’re Serving

Originally published here for the Institute of Organizational Mindfulness. Many that find success and fulfillment in the sales role probably know that they are doing a lot more than selling. On its own, the word “sales” mainly implies a simple monetary exchange: provide a product/service to a customer in exchange for money. What makes that […]

More

True Service Emerges From a Culture of Intra-Service | feat. Neal Woodson | Ep. 85

Good service requires the people serving to feel valued, engaged and, well, like dignified human beings. And to always have opportunities to practice service on each other. This is a very important discussion with service coach and author Neal Woodson. Service professionals looking to bring more mindfulness and inspiration to their work and leaders that want to elevate their team’s culture and effectiveness are sure to gain a lot from his wisdom.

More

The Best Thing You Can Do For The World Right Now? Transform Yourself (Service With New Purpose Pt. 1) feat. Dushan Zaric | Ep. 66

In this new podcast series I’m getting field reports from amazing minds in the world(s) of service about lockdown living and the challenges and opportunities it offers service-minded people. I talk to cocktail bar industry leader Dushan Zaric about self-awareness, growth and transformation, and the power and strength found in setting a positive example.

More

The Importance of Embracing The Rude, Distracted Masses | Ep. 65

See how easy it is to dismiss or condemn people’s tendency to be preoccupied with their own “nonsense” – especially as you become more aware and present throughout your mindful service journey. But the way forward is compassion and understanding – no matter how preoccupied people are, how much that is disrupting what you need from them, and no matter how rude they are being in the process.

More

Power Everything with Positive Intention and Watch Your Service Life Transform (Service Skills You’re Never Taught Pt. 3) | Ep. 57

Service (and all activities in life) is not so much about what you’re doing, but the intention behind it. And that intention can be positive without feeling artificial, strained or anything but authentic. Learn an internal practice that you can apply to the simplest activities that will totally transform your quality of life and relationships.

More

The Beginner’s Mind: Serving With True Wisdom By Forgetting Everything (You Think) You Know | Ep. 50

It’s the podcast’s 50th episode anniversary so I am discussing principles to take your service mindset to the next level – and it involves a starting from an open, unbiased perspective. The Zen principle of “The Beginner’s Mind” involves a sort of “wise innocence” that allows maximum readiness, learning and growth from any given moment without abandoning all the knowledge and skill you’ve developed over the years.

More

One Encounter, One Opportunity: How Modern Bartenders Realized That It’s Not About Making Great Drinks.

My first love affair with service and restaurants was with bartending just as it was becoming a highly respected craft in the Western world. However, the eastern approach revealed how much we were missing. How the Japanese Way of Tea and the one-pointed path of the Shokunin is just beginning to reveal the possibilities of serving as true hospitality people.

More
>