Category Archives for One-ness

Mastering Curiosity & Conversation in Service

Originally published here for the Institute of Organizational Mindfulness blog – to which I am a regular contributor. It’s hard to boil down a practice as rich as mindfulness to just a few words…however it’s fun to try. Actually, here’s one single word: “curiosity”. To what extent can you plunge your attention into everything with […]

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Why You Need to Learn How to Trust Your Customers

Originally published here for the Institute for Organizational Mindfulness.  All service roles require trust, but not in the way you might think. It’s the kind of trust that keeps you both emotionally clean and connected to the true value of your work. In dealing with customers and clients, you can bring your best, most professional, […]

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The Celebration Mindset Pt. 3 – Celebrate Happiness…The Right Way

Originally published here for the Institute of Organizational Mindfulness (IOM). For both your own fulfillment, and the people you serve, what’s a better service trait than the love of making others happy? Well, the first mistake you can make with this is a tendency towards “outcome-orientation”: the frustration from things not turning out how you […]

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True Service Emerges From a Culture of Intra-Service | feat. Neal Woodson | Ep. 85

Good service requires the people serving to feel valued, engaged and, well, like dignified human beings. And to always have opportunities to practice service on each other. This is a very important discussion with service coach and author Neal Woodson. Service professionals looking to bring more mindfulness and inspiration to their work and leaders that want to elevate their team’s culture and effectiveness are sure to gain a lot from his wisdom.

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Who “Deserves” Good Service

Originally published here for the Institute of Organizational Mindfulness. Charity work is so attractive because of how gratifying it feels to help people who truly need it. The problem with most of the service contexts we face in our professional lives is that we’re not necessarily helping people who seem to “need” it. And sometimes […]

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Be A Steward of Well-Being | Ep. 84

Think you love “making people happy”? Well, that good intention isn’t always what you think it is. Learn the more mindful, skillful approach to bringing out the best in others. And, actually, take the pressure off of yourself and expand your idea of what “making your customers happy” needs to look like.

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Beat Burnout & Reconnect With Your Service Purpose | Feat. Dushan Zaric | Ep. 83

What personal practices and mindsets prepare you to meet the challenges of service life, prevent burnout and brave all the other challenges ahead? Hospitality torchbearer, self-cultivation wizard and generally rad dude Dushan Zaric shares more of his wisdom, plus some impactful hits from the very special live service course he’s running.

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Service Life is An Emotional Economy – Learn The Game! | Ep. 82

Learn how mindfulness, self-development, and our success at doing almost anything are matters of emotional mastery. And this doesn’t mean learning to feel our preferred emotions, but having the capacity for the uncomfortable ones. This episode looks at powerful techniques for observing where and how emotions are actually happening and how to support ourselves like a friend would (rather than an adversary).

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Serve With Racial Sensitivity | Ep. 72

Everything you’ve been trying to do more effectively along your mindful service journey – listening, openness, compassion, healing, avoiding righteousness, catching reactivity – is a skill that can be applied to participating in the racially just world you want to live in.

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Bringing Humanity Back To Large-Scale Service Pt. 2 | feat. Joel Bailey | Service With New Purpose Series | Ep. 70

Part two of two of my epic discussion with service design visionary Joel Bailey who is who is working with large companies, institutions and public services and proving that you can bring humanity and consciousness back to service in a way that is sustainable and scalable. This is someone that understands the essence and power of service – as well as how much we’ve lost contact with it as a culture.

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Bringing Humanity Back To Large-Scale Service Pt. 1 | feat. Joel Bailey | Service With New Purpose Series | Ep. 69

The first half of a sweeping two-part discussion about the radical ways designer Joel Bailey is shifting large-scale service providers from an outdated industrial age model of service-as-product into an organizational that is truly connected to the people they service – a mission made especially urgent by the COVID crisis.

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The Importance of Embracing The Rude, Distracted Masses | Ep. 65

See how easy it is to dismiss or condemn people’s tendency to be preoccupied with their own “nonsense” – especially as you become more aware and present throughout your mindful service journey. But the way forward is compassion and understanding – no matter how preoccupied people are, how much that is disrupting what you need from them, and no matter how rude they are being in the process.

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Power Everything with Positive Intention and Watch Your Service Life Transform (Service Skills You’re Never Taught Pt. 3) | Ep. 57

Service (and all activities in life) is not so much about what you’re doing, but the intention behind it. And that intention can be positive without feeling artificial, strained or anything but authentic. Learn an internal practice that you can apply to the simplest activities that will totally transform your quality of life and relationships.

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Say What You Mean…And Speak To Our Shared Dignity – Mindfully Communicating w/ Oren Jay Sofer | Ep. 56

Happy 2020! The podcast is starting off the year with a very special interview on the transformative power of mindful communication. Truly listening, understanding, and speaking to what’s really needed can make the humblest of interactions feel truly alive. And my discussion with Oren Jay Sofer, the subject’s most definitive voice, was bursting with such aliveness at every moment. So many insights. So much value.

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Being Yourself When You Serve (Part II)

This article stands alone, but also serves as an extension of themes discussed in of part I. The Case of the Two-Faced Server. One of the most prominent bits of restaurant industry lore concerns an idea that the servers that are the most gracious, sweet and beloved by their guests are the vile once they […]

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