Category Archives for Well-ness

The Celebration Mindset Pt. 3 – Celebrate Happiness…The Right Way

Originally published here for the Institute of Organizational Mindfulness (IOM). For both your own fulfillment, and the people you serve, what’s a better service trait than the love of making others happy? Well, the first mistake you can make with this is a tendency towards “outcome-orientation”: the frustration from things not turning out how you […]


The Celebration Mindset Pt. 1 – Taking Resilience to the Next Level

Originally published here for the Institute of Organizational Mindfulness. A true person of service lives and works in constant readiness for celebration. I can see this principal getting misinterpreted by my former bar and restaurant colleagues as something to the effect of bartenders doing shots with the clientele. But you’re onto something here: real success […]


The Best Way To Handle Mistakes in Service? Be Your Own Yoda

Originally published here for the Institute of Organizational Mindfulness. Service is full of mistakes. You’re dealing with endless highly-individual needs, unpredictable particularities, a minefield of emotional triggers that clients will readily punish you for ever-so-slightly feathering an insecurity of theirs. You’re also juggling technical demands and chances are you have the precision of a flesh […]


Mindful Service Is An Inside-Out Game

Originally published here for the Institute of Organizational Mindfulness. Expand Your Communication Skills Have you ever gone to eat somewhere and everything is “perfect”? The person serving you recommends a wine pairing with a sniper’s precision. It arrives with surgically-executed food, both of which are timed like a Swiss monorail. And yet the experience was […]


Be A Steward of Well-Being | Ep. 84

Think you love “making people happy”? Well, that good intention isn’t always what you think it is. Learn the more mindful, skillful approach to bringing out the best in others. And, actually, take the pressure off of yourself and expand your idea of what “making your customers happy” needs to look like.


Beat Burnout & Reconnect With Your Service Purpose | Feat. Dushan Zaric | Ep. 83

What personal practices and mindsets prepare you to meet the challenges of service life, prevent burnout and brave all the other challenges ahead? Hospitality torchbearer, self-cultivation wizard and generally rad dude Dushan Zaric shares more of his wisdom, plus some impactful hits from the very special live service course he’s running.


Overcoming Impostor Syndrome

In different stages of life, we all have holes in our game that we hope others don’t see.  “Impostor syndrome” is the belief that we are riddled with deficiencies. That we are fundamentally lacking in something (i.e. reliable skills) that makes us the useful, valuable human we are somehow obligated to be – and we’re just around the corner from being found out.  The most successful people on the planet continue to get struck by this feeling every time they put themselves out there in a big way.  But, everyday, even the smallest interactions can trigger it.


The Ego Is Not What You Think It Is: 3 Ways To Make It Your Friend

The ego is often misunderstood as something you need to get rid of. It’s more like a part of you that needs to be kept healthy. Those mystical experiences where the ego “dissolves” is more of a chokehold being released from your true self – the ego’s still there, just non-attached, not defining and limiting your experience. 

I discuss the unexpected ways that “enlarging” it helps you break out of its limitations. And provide some useful techniques that you can use to strengthen your ego so you can serve everything better and just generally live your full potential.