The way you influence your team’s belief in themselves and the work they do has a profound impact on how they serve (and whether they stay!). You’ll be surprised at the subtle ways that their mindset can be impacted by simple, passing comments.
Podcast | Yes-ness
How appreciating the time and energy of your team (and customers) is a key strategy for building a service culture, retaining your best players and ultimately providing a smoother experience for your customers.
When we perform a task resentfully, it’s not a behavior we tend like about ourselves, but is a spectacular opportunity to learn about our values, relational tendencies, communication habits, and general sense of freedom. Learn how to understand and heal this all-too-common feeling that arises in the workplace (and beyond).
How to your keep sense of self from getting affected by someone else’s foul mood so you can continue to perform and enjoy your service-oriented work.
Do you find yourself making assumptions, criticisms or unfair evaluations of the people you serve or work with. Trying to stop judgmental thinking can be counterproductive so we explore surprising ways to master your judgy mind.
A dialogue style “interview” with service coach and culture-shifter Neal Woodson where we cover topics like compassion, service cultures, dealing with difficult humans, and how to help professionals feel empowered to serve to their highest potential.
Purpose is better looked at as a feeling (not an objective…or even a reason), so we look at how to connect with the most visceral (AKA: meaningful) drivers of the work you do so you can create maximum impact, happiness and fulfillment.
Fellow service superhero, Molly Bruttomesso of Wunderkind, discusses organizational culture, professional growth, and true customer support – and how that all gets bolstered by honoring each team members’ individuality.
Activation of your very best qualities before service or a big moment you want to feel super prepared for
Good service outcomes are unreliable and it’s painful when we invest a lot of love into a service scenario that doesn’t bear fruit. How do we let go of outcomes without losing our service spark?
Service That Opens Your Customer's Eyes.
Access FREE live monthly Service Mindset Workshops and learn the techniques that optimize the inner service game of your team to meet the non-stop demands of the service role.
Access the Free Workshops & Open Your Customer's Eyes.
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Training | Coaching.