The way you influence your team’s belief in themselves and the work they do has a profound impact on how they serve (and whether they stay!). You’ll be surprised at the subtle ways that their mindset can be impacted by simple, passing comments.
Podcast | Service Mindset
The holidays provide an opportunity to connect to the aspects of service that are truly meaningful to you. How to go beyond just the transactional job requirements of service and access your natural motivation to serve REGARDLESS of what you’re getting out of it.
A dialogue style “interview” with service coach and culture-shifter Neal Woodson where we cover topics like compassion, service cultures, dealing with difficult humans, and how to help professionals feel empowered to serve to their highest potential.
Purpose is better looked at as a feeling (not an objective…or even a reason), so we look at how to connect with the most visceral (AKA: meaningful) drivers of the work you do so you can create maximum impact, happiness and fulfillment.
Fellow service superhero, Molly Bruttomesso of Wunderkind, discusses organizational culture, professional growth, and true customer support – and how that all gets bolstered by honoring each team members’ individuality.
Activation of your very best qualities before service or a big moment you want to feel super prepared for
Good service outcomes are unreliable and it’s painful when we invest a lot of love into a service scenario that doesn’t bear fruit. How do we let go of outcomes without losing our service spark?
Ken Starr discusses his book Religious Liberty in Crisis: Exercising Your Faith in an Age of Uncertainty, calling us to champion a diversity of belief systems in our society.
Conversation with Ron Kaufman exploring how organizations can humanize their service game, help their customers feel truly seen, and get on the vanguard of our inevitable service-driven future.
We continue to explore the learnability of service and the (perhaps unexpected) methods you can you to develop the service mindset.
Service That Opens Your Customer's Eyes.
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Training | Coaching.